Shipping policy
Shipping Location
We ship to addresses within the United States, including all 50 states. We do not currently ship to any other country.
Processing Time
Orders are processed in 1 to 3 business days. Processing covers checking the order, picking the correct colour and preparing the parcel for dispatch. Orders placed on a weekend or public holiday begin processing on the next business day.
Estimated Delivery Time
Standard delivery takes 3 to 7 business days after processing. Combined with processing, most orders arrive within 4 to 10 business days of being placed. These are estimates rather than guaranteed dates, and carrier delays can extend them.
Shipping Costs
Standard delivery is free on every order within the United States. No delivery charge is added at checkout.
Fulfillment
Orders are picked, packed and dispatched from our own US-based warehouse.
Order Tracking
A tracking link is emailed once your order is dispatched. Tracking information can take up to a day to start updating after the email arrives, which is normal and does not mean the parcel is lost.
Incorrect Address
Enter your delivery address carefully at checkout. If you notice a mistake before the order ships, email us and we will correct it. Once an order has shipped the address cannot be changed. If a parcel is returned to us because the address was wrong, we will contact you to arrange redelivery.
Lost or Delayed Packages
If tracking has not updated for several days, or the delivery date has passed, email us with your order number. We will open an enquiry with the carrier. Where a parcel is confirmed lost, we replace it or refund it in full.
Damaged Packages
If your parcel arrives damaged, photograph the outer packaging and the bag before removing any tags, then email the photographs with your order number. We will arrange a replacement or a refund and cover the return postage.
Order Changes & Cancellations
Orders can be changed or cancelled at any point before dispatch. Email us with your order number and what you need changed. Once an order has shipped it can no longer be altered, and it would need to be returned under the Return and Refund Policy instead.
Contact Information
- Business Name : Veilto
- Email : support@veilto.shop
- Telephone : +1 (860) 287-6808
- Business Address : 22 Walker St, Lenox, MA 01240, United States
- Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM
