Payment Policy
Accepted Payment Methods
Veilto accepts major credit and debit cards along with several digital wallets, so you can pay with whichever method you already use. Which options appear depends on your card issuer, your device, and your location at the time of checkout. Depending on availability during checkout, we may accept:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
- Visa Electron
Full payment is required at the time of purchase. Orders aren't processed or shipped before payment is authorized.
Payment Currency
All prices are shown and charged in US dollars. If your card is issued in another currency, your bank converts the amount at its own rate and may add a foreign transaction fee. That conversion and any fee are set by your bank, not by us.
Payment Processing
Payment is taken at checkout, when the order is placed. An order is not processed or dispatched until the payment has been authorised. If authorisation fails, the order is not created.
Secure Payments
Card details are entered on a checkout page secured with TLS encryption and are handled by our payment provider, which maintains PCI DSS compliance. We do not see, handle or store full card numbers on our own systems.
Billing Information
At checkout we ask for the cardholder name, billing address, card number, expiry date and security code. Billing details are used to authorise the payment and to check it against the address your bank holds. Delivery details are collected separately.
Payment Verification
Some orders trigger an additional verification step from your bank, such as 3-D Secure. This is run by your bank rather than by us. If verification does not complete, the payment is declined and the order is not placed.
Shipping Charges and Payment
Standard delivery within the United States is free, so no delivery charge is added at checkout. The amount authorised is the order total for the items.
Fraud Prevention
Orders are screened for signs of fraudulent use before dispatch. Where an order is flagged, we may contact you to confirm details before processing it, or cancel and refund it. We do not publish the specific checks used.
Refunds
Refunds are issued to the original payment method. The full terms, including timeframes and who pays return postage, are set out in the Return & Refund Policy.
Failed or Duplicate Payments
If a payment fails, no order is created and no money is taken, though your bank may show a temporary authorisation hold that clears on its own. Check your card details and try again, or use a different card.
Duplicate or Pending Charge
A pending charge that has not settled is usually an authorisation hold rather than a completed payment, and these normally clear within a few business days. If you see two settled charges for one order, email us with your order number and we will refund the duplicate.
Order Cancellation Due to Payment Issues
If a payment is declined, reversed, or fails verification after an order is placed, we cancel the order and email you. Nothing is dispatched. You can place the order again once the payment issue is resolved with your bank.
Contact Information
- Business Name : Veilto
- Email : support@veilto.shop
- Telephone : +1 (860) 287-6808
- Business Address : 22 Walker St, Lenox, MA 01240, United States
- Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM
